Problem: Car runs in circles

[robinavery]

I have the same problem with the RealFX cars.

After a period of disuse of around 2 months, I got the set out for the grandsons to play with.
For some reason both cars now have a fault when they are in AI mode. (They were both working fine when they were put away)
Pulling the throttle on the hand-set results in the steering going straight on to full lock. Meanwhile, the drive motor runs normally.

This results in the car driving in circles, and two unhappy small boys.

The cars both work fine in R/C mode so I think I can discount RF interference from my router, etc.

Is there a reset procedure for the cars?
I have changed the batteries in one car and one handset, but the problem persists.

[silk321]

Hello all,
I am having a problem with one of our cars.
The track and cars performed great for about the first set of batteries' worth.

Then, when we wanted to race again, the batteries in one car were empty, so I replaced them.

Now this car will only run in circles. Everything seems normal until the start signal, then the car will run clockwise circles as long as the accelerator is pressed, with no regard to the track. At the same time, the controller spews erratic massages about the pit lane, best lap etc.

This happens in Training mode as well as in Racing mode. Switching the controllers between cars makes no difference: One car runs fine, the other runs in circles.

Can anyone help?

Yes may I help you please visit this website and solve your problem.

[Harlock71]

Received calibration tool and it works! Thank you very much for your support!

[RenaultMeganeRS]

About the spline issue with the controllers: I just had my first pline break after not even one week unfortuntately. I was well aware of this issue from all of your posts here and thus was steering very gently but still it broke. Is there any mod/tip as to how prevent this small peace of plastic from breaking? I don't want to give back the whole really awesome set just for that...

[Dichkinn]

Hello,

I have a problem with the cars on my track.
Indeed, my car runs in circles and I can no longer order it.
The control wheel no longer responds.

1) I changed the batteries, without success
2) I looked if nothing forced and the wheel turns freely
3) I tried the other drive and the car works perfectly
4) I ordered a new remote and it works perfectly
5) a week later, the second remote has the same problem as the first.

Small precision, neither remote have fallen and both have been used with new batteries.

Can you help me because my son loves track.

Thank you for your help.

Kind regards

[grosmorne]

Hi I've the same problem: In race mode both cars (the yellow one and the red one) always runs in circles. I contacted the support but got no answer. Is the support still alive?

[Nut crackers]

Hi
Im having the same problem with the cars when in assist mode. They just go round in circles. Ive emailed customer support but had no reply. Do you still offer support for this.

[Nut crackers]

My cars are both going round in circles. Ive sent real fx an email a few days ago but had no responce. How do i get some support for this please.

[grosmorne]

Hi all,
the support is still excellent! At first, they sent me the calibration tool that worked for my red car. But for the yellow car i had no succes (i think, that one sensor died - no led light).
So, after a further request, they sent me a new yellow car!

Now, I am happy
Kind regards

[Paul.Day]

With in three days of fun, both cars loose "connection". With new batteries in all handsets and cars. The cars limp around in a circle and just stop. Please help by answering this thread or replying to my email I sent to "Support".