Problem: Car runs in circles

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Re: Problem: Car runs in circles

Postby Graeme_RFX » Thu Dec 29, 2016 11:37 am

Hi Paul - responded by email - cheers - Graeme
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Re: Problem: Car runs in circles

Postby kgce69 » Fri Dec 30, 2016 10:31 pm

Hello,
I have the same problem and I have just sent the diagnosis to the technical teams, but I would like to know what this calibration tool looks like and also if it is possible to do this callibrage otherwise?

Thank you
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Re: Problem: Car runs in circles

Postby JonahUK » Sun Jan 01, 2017 4:45 am

EDIT:

Graeme has contacted me via email and will be replacing the problematic car.
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Re: Problem: Car runs in circles

Postby gosby92 » Tue Jan 03, 2017 2:02 am

hello

i have the same problem

why no one upload the famous "calibration tools"

thk for your help
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Re: Problem: Car runs in circles

Postby grosmorne » Thu Jan 05, 2017 4:54 am

... the famous "calibration tool" is not software - it's hardware...
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Re: Problem: Car runs in circles

Postby TheDave » Sun Jan 08, 2017 1:34 am

Same problem batteries replaced in both cars now will not follow track and only run in circles. Very disappointing especially as it appears to be a known issue looking at when this thread was started and has still not been properly fixed yet.
Email sent to support awaiting response
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Re: Problem: Car runs in circles

Postby twisted » Mon Feb 06, 2017 4:10 am

I had the same issue with the cars just spinning, support sent out the tool (hardware) and all the cars are now fully working again. I can only imagine your email hit spam or something as support have been quick to respond to me.
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Re: Problem: Car runs in circles

Postby Markkram » Wed Feb 08, 2017 4:42 am

How long have people waited for a response once an e-mail has been sent to support. My son was given a set for his birthday and following the first battery change we have two cars with this problem. Very disappointed boy asking if his set can be fixed.
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Re: Problem: Car runs in circles

Postby Markkram » Wed Feb 08, 2017 8:49 pm

Same problem for me. Set purchased in December and given as a gift to my little boy last week. First change of batteries and both cars now driving in circles when in any of the AI modes. Have sent E-Mails to both the Real FX support address and the importers but so far no reply. My little boy is very ;-(
I note that @Graeme_RFX who appears to be part of the development team is still using this forum. Is there still a support platform for this product?
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Re: Problem: Car runs in circles

Postby twisted » Thu Feb 23, 2017 8:40 am

I emailed the support at realfxracing.com and even got a response on a Sunday. If you post up your rough location if someone near by has one they might be willing to loan you theirs.
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