Problem: Car runs in circles

Doesn't fit anywhere else? Put it here, no way off topic stuff please.

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Re: Problem: Car runs in circles

Postby alanb » Mon Jan 04, 2016 10:38 am

fxlew, they are sending me the recalibration tool this week so I should hopefully be able to report good news soon.
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Re: Problem: Car runs in circles

Postby fxlew » Mon Jan 04, 2016 1:01 pm

I will be waiting to hear about it and what kind of tool it is.
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Re: Problem: Car runs in circles

Postby Graeme_RFX » Mon Jan 04, 2016 1:49 pm

@fxlew
Of course, we are helping anyone who contacts us to let us know that they have experienced this issue, as I guess you will hear.
It's only a very small percentage of sets that have been affected, but we have a quick & simple fix ready for anyone who finds their car develops this behaviour & contacts us.
Cheers - Graeme
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Re: Problem: Car runs in circles

Postby Michael Drexler » Tue Jan 05, 2016 8:02 am

I can happily report that the recalibration tool works! Thanks Graeme.
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Re: Problem: Car runs in circles

Postby newtsdad » Tue Jan 05, 2016 11:32 am

The calibration tool worked for me also. I had a another car that was running pretty far to the white side of the track. You could not run it as pace car because it would fly off in an outside corner. The calibration tool also fixed that issue.
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Re: Problem: Car runs in circles

Postby Graeme_RFX » Thu Jan 07, 2016 9:11 am

Thanks Michael, glad we could help!
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Re: Problem: Car runs in circles

Postby Graeme_RFX » Thu Jan 07, 2016 9:19 am

Just a quick note. We have had a few people contact us after reading this thread, just asking to be sent the 're-set tool'.

Whenever anyone comes to us to report any kind of issue with RealFX, we always want to be sure that we diagnose & fix any problems in the best way possible, so we will ask a few questions before we decide the best course of action to take, and in some cases, this may be not be the re-set tool.

I just wanted to mention this again, as the test suggested earlier in this thread, looking at the light output from the opto housing (using a phone camera), does not give actually help us make this choice, so can I ask anyone who has any kind of problems with their system to contact us directly via the support email. We will respond quickly, ask you a few simple questions & then work with you to get any problem fixed!

support@realfxracing.com

Many thanks all!
Cheers,
Graeme
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Re: Problem: Car runs in circles

Postby alanb » Sat Jan 09, 2016 3:21 am

Also happy to report that the re-calibration tool worked for me too.

Well done to the company for handling this so professionally.

Thank you.
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Re: Problem: Car runs in circles

Postby gimlifred » Sun Jan 17, 2016 11:51 pm

Hi,
same for me, calibration tool received here in france yesterday after a small mail exchange with the support : car works again !
Thanks for this great support
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Re: Problem: Car runs in circles

Postby dkratzer » Mon Jan 18, 2016 2:04 am

Both of my cars were working perfectly. We didn't play for about 1 week...we put in all new batteries and ow I can't get either of them to work correctly. As soon as a race starts the wheels turn and lock to the left. With any acceleration the car just goes in a circle and cannot steer. Has anyone found a solution to this problem?
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