new steering problem

[anakin1138]

My son's three cars all started exhibiting the same behavior yesterday using either of the two handsets we have. They all work fine in race mode, but in R/C mode, they will not turn at all.

I have the calibration tool from when two of them were steering hard left when we got them back in September, so I tried swapping batteries and using that tool on one of them, but it didn't help. Has anyone encountered anything similar? Any ideas on how to troubleshoot? I emailed support, but looking at other postings, it sounds like that may not be a live source of help anymore.

Thanks for any advice.

[anakin1138]

I was able to diagnose and fix this problem before the post was approved. I posted a detailed report under the topic "Handset won't turn." Hope that helps someone along the way.

Sorry for the dual postings, but I didn't realize that the posts had to be approved, and I was concerned later that somehow I had messed up and not properly submitted my first post.